So much for English tech support from India

[Brian Densmore]

Right, now HP will be hiring Mexican immigrants to handle
incidence response. Brush up on your Spanish users! ;)

> -----Original Message-----
> From: Brian Kelsay 
> Sent: Tuesday, November 25, 2003 1:14 PM
> To: kclug at kclug.org
> Subject: So much for English tech support from India
> 
> 
> "Fox reports that Dell is moving its call center operations 
> for the Latitude and Optiplex computers back to the US from 
> Bangalore, India after an onslaught of complaints from 
> dissatisfied customers who couldn't cope with the differing 
> accents and scripted responses. Is this the beginning of a 
> trend where companies recognize that the quality offered by 
> relocation to cheaper centers around the world doesn't result 
> in customer appreciation and better quality?"
> 
> http://www.foxnews.com/story/0,2933,103955,00.html 
> http://slashdot.org/article.pl?sid=03/11/25/1626250&mode=threa
d&tid=99 

For me this isn't a statement about skills in India, this is about corporations trying to save a 
buck at the expense of the customer.  Customer Service/Experience can be very important to customer 
recommendations to friends (word of mouth advertising) and the next purchase (repeat business).  
It's not always about price.