Road Runner (tech support)

[Adam Davis]

On Wed, 12 Mar 2003 gphillip at kaiser.aafp.org wrote:

> Did Road Runner tech support give you much of a hassle?  I run Whatsup
> Gold at work and started monitoring my home router from my office.  I have

Just some notes on RR tech support and Linux...

It depends on what RR tech support you're dealing with.  At the
national help desk, they always flat out told me that my computer was
broken and that I needed to install Windows before they would help me.  I eventually
started lying to them and telling them I was running Windows... especially
when I knew what I needed them to do to fix my problem.

However, at a local level... I've talked to a couple of guys who I had a
nice chat with about various Linux distros [one guy wanted me to
compare my experience with Red Hat vs. that with Debian] and who were
quite happy to admit that Linux had nothing to do with the problems I was
encountering.
That was a pleasant surprise.  But rare.  Even some people at the local RR
office stop talking to you once you say Linux.  Though I guess they're
supposed to do that...

Just my experience.

~Adam Davis