Tickte System [OT]

[David Holland]

I work for a small computer company where most of the ticket tracking
and work orders are done on paper.  Unfortunately, I am very unorganized
and would love to automate as much as I can.    I want to be able to
open a ticket, do the job, enter a description of the work done then
print the work order for billing.  It would also be nice to have it
remind me via e-mail about incomplete tickets.  I have Outlook and
Evolution available to me but there doesn't seem to be any way to track
tickets using them.  
Does anyone here have any suggestions on software that can do this?
Preferably, something that doesn't cost $35,000.  
 
Thanks,
David