Tickte System [OT]

[I am Spartacus]

There is a ticket-tracking system called "RT" which we use at the office
for our programming team.  It is all Unix/Linux-based, written  in PHP
and uses a web interface and/or e-mail for managing tickets.  There are
multiple levels of permissions, reminders, etc.  It does everything we
need, but I don't know if it is capable of handling billing.  Certainly
worth checking out.  Go to http://www.fsck.com and click on "RT".

Shannon Merritt

David Holland wrote:

>   I work for a small computer company where most of the ticket
> tracking and work orders are done on paper.  Unfortunately, I am very
> unorganized and would love to automate as much as I can.    I want to
> be able to open a ticket, do the job, enter a description of the work
> done then print the work order for billing.  It would also be nice to
> have it remind me via e-mail about incomplete tickets.  I have Outlook
> and Evolution available to me but there doesn't seem to be any way to
> track tickets using them.
>
> Does anyone here have any suggestions on software that can do this?
> Preferably, something that doesn't cost $35,000.
>
>
>
> Thanks,
>
>      David
>
>
>