HP Rant 2

[Phil Thayer]

I never said that using refilled ink cartridges will void a warrantee.
However, if you call HP for support and then tell them that you are
using a refilled ink cartridge, they will tell you to replace it with an
HP Approved ink cartridge (which could be made by another vendor such as
Xerox or Lexmark) and then if the problem persists follow up with the
support case.

This would be the same as Microsoft saying update your Windows with the
most recent updates or service pack and see if the problem continues.
Or Red Hat support saying to update your Linux to a certain level and
see if the problem persists.

Refilled ink cartridges will not void a warrantee on an HP printer
unless it is shown that the cartridge caused damage to the printer.
Which is highly likely due to the fact that HP (or an approved HP vendor
like Xerox or Lexmark) has no control over the quality control of the
ink cartridge manufacturing process.

Without maintaining some way to have that control over quality the
product might as well be a Windows. :)

> -----Original Message-----
> From: kclug-bounces at kclug.org [mailto:kclug-bounces at kclug.org] On
> Behalf Of Luke -Jr
> Sent: Wednesday, August 13, 2008 11:44 AM
> To: kclug at kclug.org
> Subject: Re: HP Rant 2
> 
> On Wednesday 13 August 2008, Luke -Jr wrote:
> > On Wednesday 13 August 2008, Christofer C. Bell wrote:
> > > On Tue, Aug 12, 2008 at 7:50 PM, Luke -Jr <luke at dashjr.org> wrote:
> > > > On Tuesday 12 August 2008, Phil Thayer wrote:
> > > >> Bottom line is this. If you are not willing to pay for quality,
> you
> > > >> will not get quality.  None of the major printer companies will
> > > >> support using refilled ink cartridges no matter how they are
> refilled
> > > >> because they no longer have control over the quality of the
> cartridge
> > > >> and cannot guarantee that it will not damage your printer.
> > > >
> > > > Well done, you've justified DRM.
> > >
> > > No he hasn't.  He's justified businesses not supporting third
party
> > > products that they didn't produce, sell you, recommend, or have
any
> > > control over.
> >
> > No, he's "justified" business not supporting THEIR OWN products just
> > because you use a third-party product with them. In the case of
> refills,
> > there really isn't even a third-party involved.
> >
> > The obvious equivalent is voiding your "warranty" on Windows the
> moment you
> > install non-Microsoft software.
> 
> ...and in the case of HP printers... the equivalent is Windows
refusing
> to
> execute any non-Microsoft software.
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