SWB DSL - Disapoinment

[Mark Hutchings]

---- "Aaron" <aaron at aarons.net> wrote:
> Wow, not at all like my experience, although I learned along time ago
> to
> only order business services from SWB.  I have SWB DSL and aside from
> the
> crappy Cayman router (I replaced it with a Cisco 1720) it works flawlessly.
> The only real problem I have with them is price.  I'm paying $69/mo
> for DSL
> (down from $79) but I think I could get it a little cheaper somewhere
> else.
> 
> I have, however, had HORRIBLE experiences with Time Warner and am at
> the
> point where I need to get an attorney to intervene.  Here's the short
> of my
> story with them:  I had cable several years ago, I cancelled...  they
> said I
> owed them $140... I paid them in cash and got a receipt.  About a two
> years
> later I decide I want cable again.  I call TW and they say, "Well,
> you owe
> us $140."
> "No, I paid that."
> "No, you didn't."
> "Yes, I did..."
> "Prove it."
> Well that was 2 years later.  Who keeps a hand written cash receipt
> for $140
> for two years?!  My wife, that's who. :)  So I had to take the receipt
> down
> to them, they made a copy and hooked me back up.  I throw away the
> receipt
> thinking the story is over. No problem.
> A couple years later (we're going on 5 years in this timeline) I decide
> to
> move and buy a house.  The bank runs my credit and tells me that before
> I
> buy a house I need to pay TW $140 that's in collections.  WTF?!?  So
> I call
> TW and say, "You have a collection account on my credit for $140. 
> I paid
> that."
> "No you didn't."
> "Yes, I did."
> "No, you didn't."
> "Yes, I did."
> "Prove it."
> So I wrestle with them for another couple weeks.  Finally I find someone
> who
> see's the logic that if I owed them $140 why would they have hooked
> me back
> up?  So I need a letter from them stating the debt is satisfied.  That
> was
> 30 days ago.  I'm still waiting for my letter and calling them everyday
> to
> get my daily run around.
> 
> Aaron
> 

Aaron, I had the EXACT same problem as you are facing. But mine was lower.
(I owed $30, which I had to pay twice to get Road Runner installed).
 I feel your pain.