Web services "in" the KC area.

[Arthur Pemberton]

On 7/3/07, Billy Crook <billycrook at gmail.com> wrote:
> I'm not so sure that's the right presumption.  Their online chat support
> only works on IE.  IE only works on Windows.  This could mean two things.
> They overlooked users of every other operating system.  OR, and I think
> perhaps much more likely, those users don't need helpdesk style support.
>
> Given that only Windows users need "help" using their cable modem, I think
> it only fitting that they not waste money making such support available to
> people who will never need it.  Indeed, the far more perplexing oversight is
> how Time Warner thought it would be a bright idea to offer support for your
> Internet connection, OVER THE INTERNET.

Well I called, for clarifications for issues with my account. In all
fairness I doubt even they expect people with internet problems to be
coming to the Live Chat

>
> On 7/3/07, Arthur Pemberton <pemboa at gmail.com> wrote:
> > Contrastingly, Time Warner Cable's online chat claims to support
> > Netscape and IE only, so far I've tried it in IE. So unless it really
> > works in Netscape, no cross OS, or even Firefox support. The
> > support-analyst I spoke with, they will be focusing on IE because
> > "Firefox does not come bundled with Windows, so we know that everyone
> > will have Internet Explorer" , which of course presumes that only
> > Windows exists.
> >
>


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