So much for English tech support from India

Jason Clinton me at jasonclinton.com
Tue Nov 25 19:58:36 CST 2003


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Brian Kelsay wrote:
| For me this isn't a statement about skills in India, this is about
| corporations trying to save a buck at the expense of the customer.
| Customer Service/Experience can be very important to customer
| recommendations to friends (word of mouth advertising) and the next
| purchase (repeat business).  It's not always about price.

I called Adobe tech support yesterday and got an Asian speaker; he was
very diligenting in trying to solve the problem if a bit hard to
understand. The jury is still out, for me, on this issue. Also, for all
I know, he could be an nationalized US citizen. *shrugs*

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