XP Performance; pleasing the customer

DCT Jared Smith jared at dctkc.com
Wed Dec 5 14:33:29 CST 2001


> > I know your completely abhorrent to XP, and
> > I don't blame you. But your biggest complaint
> > I see so far is that it costs money.
>
> No, my biggest objection is that Microsoft routinely takes over control of
> the installation, configuration, and increasingly the operation of their
> software.  You can't meaningfully control what's installed any more.
You're
> forced to do things like install not only a web browser but a web server
if
> you want to run a mail server.

<snip all the details which fleshed out this statement>

Humility would do well, worn on the engine of Microsoft,
yet I do not expect it to happen soon. Microsoft has done
an extremely good job of predicting everything the customer
could ever need, and fulfilling each of those needs, with
a single omission:

There are some customers, no matter what you give them,
will want to take it apart and see how it works, and fix it
to do cool things nobody imagined before.

Microsoft, by definition, CANNOT satisfy this kind of
customer, because they cannot anticipate novel uses of
their software. No one can.

There is no way to please these customers, except to give
them full access, which is precisely what we get with Linux.

The ability to give another person the right to all you have,
is called humility. It's the only thing MS lacks.

-Jared




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