"Fox reports that Dell is moving its call center operations for the Latitude and Optiplex computers 
back to the US from Bangalore, India after an onslaught of complaints from dissatisfied customers 
who couldn't cope with the differing accents and scripted responses. Is this the beginning of a 
trend where companies recognize that the quality offered by relocation to cheaper centers around 
the world doesn't result in customer appreciation and better quality?"

http://www.foxnews.com/story/0,2933,103955,00.html 
http://slashdot.org/article.pl?sid=03/11/25/1626250&mode=thread&tid=99 

For me this isn't a statement about skills in India, this is about corporations trying to save a 
buck at the expense of the customer.  Customer Service/Experience can be very important to customer 
recommendations to friends (word of mouth advertising) and the next purchase (repeat business).  
It's not always about price.