David,

I have been on the KCLUG list for a long time and have left the area over a
year ago.  I currently work for a company name Starbase Corp which might
have a tool named StarTeam that might help you.  I know it is a purchase
product and you might be looking for something else but I want give you a
pointer to it.

This tool is more a configuration management tool but I have architects,
lawyers,  and help desks using it also.  It will version control files,
Change Request (or Tickets), discussions topics,  Requirements, and even
tasks.  It will interface with many IDE and other tools.  It does have
clients for multi platforms and web interfaces.

I am a consultant for Starbase and travel all over the east coast helping
big and small companies with this tool and their process.  If you want more
information you can go to the Starbase website http://www.starbase.com/ or
contact the sale rep for your area Paul Carroll (email
paul.carroll@starbase.com phone 720 895-1922 )

Ok,  Everybody else on the list the sales pitch is over.

Tom Margrave
Sr Implementation Specialist
StarBase Corp.
http://www.starbase.com
Phone: 757-410-0935
Cell:  714-227-5948
Fax:   775-703-3901
email: tmargrave@starbase.com


-----Original Message-----
From: David Holland [mailto:david@gotoacs.com]
Sent: Thursday, May 16, 2002 10:27 AM
To: kclug@kclug.org
Subject: Tickte System [OT]

I work for a small computer company where most of the ticket tracking and
work orders are done on paper.  Unfortunately, I am very unorganized and
would love to automate as much as I can.    I want to be able to open a
ticket, do the job, enter a description of the work done then print the work
order for billing.  It would also be nice to have it remind me via e-mail
about incomplete tickets.  I have Outlook and Evolution available to me but
there doesn't seem to be any way to track tickets using them.
Does anyone here have any suggestions on software that can do this?
Preferably, something that doesn't cost $35,000.

Thanks,
David