Brian, I've got to say explicitly what's been the undercurrent of several threads on this list: If you're fighting your way to the bottom, you'll eventually win. Don't go for the cheap bastards who want to keep running their DOS apps and not pay for an upgrade since 1982. Don't go for the people who are switching from pirating 27 copies of Windows95 off of one license. They'll drag you into the gutter and into bankruptcy - I can document many local businesses who have catered to them and ended up sorry. Go for the people who know there's something better, and want it. Yeah, it's hard to pass up the certain $50 fee for a possible long-term client, but it's what you have to do. Let the bastards who don't want to spend on IT sink on their own. They're convinced that they know it all anyway, and they're only buying your time, not your knowledge. Let them figure out that they can't run on their brother-in-law's license of Great Plains once GP moves to the XP license scheme.