My mother is 65, and I found out to my surprise that i could talk her through a problem and fix it over the phone usually. She even has managed to repair a few problems herself. Now my 85 yr old grandmother was a different story. I think it depends on how comfortable your able to make the individual. My stance always was, do what you want, it can always be fixed, it is the only way you learn. I also think it depends on the person. > (Although the jury IS still out on the issue of my Mother!!!)