RR has been OK for me too. When its up it is solid. The biggest problems encountered are: EMAIL Slow or not working at all. Setup your own MTA or use an external service. UN ANNOUNCED DOWNTIME In the 4 months since install, it has gone down for routine, unannounced, management 3 times. However; they were good enough to take service down in 3AM timeframe. IP MANAGEMNT They switched Class B or C blocks one day and the DHCP didn't expire old addresses. It kept providing IP's from the old block, for 2 days. SCANNING There used to be quite a few port scans from the DNS server address. This as abated as of the last two months. COLLISIONS - CAN SOMEONE TELL ME IF THIS IS MORE THAT IS ACCEPTABLE? eth0 Link encap:Ethernet HWaddr ----- inet addr:65.28.85.53 Bcast:255.255.255.255 Mask:255.255.255.128 UP BROADCAST RUNNING PROMISC MTU:1500 Metric:1 RX packets:212045 errors:0 dropped:0 overruns:0 frame:0 TX packets:180940 errors:0 dropped:0 overruns:0 carrier:0 collisions:18071 txqueuelen:100 SUPPORT The installer told me that "everyone" has cable connections put in facing up from the floor in middle of their carpeted living room. Read what tech support said when asked about all the collions: Not sure. ----- Original Message ----- From: hanasaki To: Bob at Road Runner Sent: Monday, March 12, 2001 3:21 PM Subject: Network is down > Whats with all the collisions? 3/12/2001 > ------------------------------------------------------------------- ----- > Link encap:Ethernet > inet addr:24.94.183.227 Bcast:255.255.255.255 Mask:255.255.255.0 > UP BROADCAST RUNNING PROMISC MTU:1500 Metric:1 > RX packets:88595 errors:0 dropped:0 overruns:0 frame:0 > TX packets:57108 errors:0 dropped:0 overruns:0 carrier:0 > collisions:2147 txqueuelen:100 Tia Haenni wrote: I totally agree!! I have Road Runner and have been very pleased. I work from home and wanted to go with DSL, but it wasn't available yet in my area. My boss has SWB DSL and his speed and reliability are far below mine. Besides, no DSL company I ever talked to could beat RR's free install, no extra equipment other than a NIC, and no contracts for $40 a month. -----Original Message----- From: Jonathan Hutchins, Rune Webmaster [[1]mailto:hutchins@therune.com] Sent: Thursday, May 24, 2001 3:16 PM To: kclug@kclug.org Cc: a_gottipati@yahoo.com Subject: Re: DSL providers? So how come you want to switch away from cable? I presume you have TimeWarner/AmericanCablevision/RoadRunner if you're in a KC group. Most of the people I know haven't had any trouble with their connection. Mine's been rock solid for over a year. RR has had horrible problems with their Mail servers, but so has SWB. There's a lot of complaining about the newsservers, but then there always is, UsenetNews isn't a stable, reliable system no matter who's linking you to it. Sprint's alleged ION service runs over SWB copper, and has to be switched out of an SWB station at some point. There are rumors that this traffic gets the lowest priority service from (competing) SWB support, but of course that would never happen. Last I heard ION was a great deal if you do lots of long-distance, need a second phone line and lots of "services" on the phones, and oh yeah, you did have a computer that the kids use sometimes. I have Sprint for long distance and the main reason I don't bother to get something better is the nightmare of dealing with their Customer Service to cancle it! And do you remember any positive experience dealing with SWB's Customer Service? American Cablevision used to be just as bad, but the new TWC/RR national call center seems to be a much more professional operation. I've worked with them a couple of times to get a user's connection problems solved - it wasn't their fault, the user had deleted all of the files in their Windows98 root directory. References 1. mailto:hutchins@therune.com