From: pmacdona@sanjuan (Peter MacDonald) Subject: Re: IMPORTANT: SLS status Date: Wed, 30 Jun 1993 05:08:54 GMT
In article <20r5ij$p2e@sun1.clark.net> stephen@sun1.clark.net (Stephen Balbach) writes:
>>torvalds@klaava.Helsinki.FI (Linus Torvalds) writes:
...
>>Personaly I think that SLS should ONLY make it clear that unless you get the
>>package direct from SLS, they will not support you without a fee. That
...
>I agree with you Jim that SLS should make it clear that it only supports
>copies which have been bought from SLS.
>
>However, to encourage that SLS copyright the package so that only SLS can
>sell it will fragment the market. Others, unable to pay the prices set by SLS
No such thing will happen. The problem at hand is that Softlanding was starting
to get flooded with calls for support, from people purchasing SLS from other
sources. Fielding these calls is expensive (timewise) and slightly awkward
as it is explained they did not buy it from OOOO (One Of Our Outlets) so the
onus will be placed on the Vendor to make clear the terms of support. In fact,
I would prefer that the vendor does support what they sell, to the best of
their ability. But coercing this is impractical/undesirable. However,
leaving the buyer to "assume what they will" about support is unacceptable.
It is that simple.
Peter