From: rommel@ars.muc.de (Kai Uwe Rommel) Subject: Re: NT vs Linux (was: Re: truth or dare) Date: Sat, 10 Jul 1993 00:49:45 MET
In article <21c6n8$306@bach.seattleu.edu> aehall@calvin.seattleu.edu (OUTTA HERE!) writes:
>In article <1993Jul6.081601.21067@rcvie.co.at> cc_paul@rcvie.co.at (Wolf N. Paul) writes:
>>Even in the next-higher market segment, where folks like DEC and SUN
>>operate, bugfixes within 24 hours are not my experience. Our service
>>contracts with DEC specify a **RESPONSE** within 24 hours, not a
>>**RESOLUTION** of the problem.
>
>Yeah... I deal with DEC for SCO support at work. It has often taken them
>quite a few hours to respond to us. Usually their support people are database
>browsers. The systems I administer are at hospitals, so the work has
>to be done after hours. At 11pm when you've exhausted the database
>browsers' knowledge and they have to wake up at home someone who knows
>something, it usually takes quite a while.
Once I had a problem with MS LAN Manager re-sold by DEC as part of
PathWorks, I was told by DEC support "it runs fine here so it must be
running fine on your setup too otherwise we can't do anything".
Apparently, now that Cutler has left them, they can't write an OS any
longer. One again they rush after MS for NT (after selling OS/2 1.x
for quite a while) and even sell an old one (VMS) for new (and call
that OpenVMS). I have yet to understand what there is open about
OpenVMS.
Kai Uwe Rommel