From: davidsen@sixhub.UUCP (Wm E. Davidsen Jr) Subject: Re: NT vs Linux (was: Re: truth or dare) Date: 7 Jul 1993 02:20:59 GMT
In article <1993Jul4.204757.17842@muug.mb.ca> rgallen@muug.mb.ca (Rennie Allen) writes:
| Deployment, of a major mission critical system for our company, I can call
| somebody up and have that bug fixed in 24 hours ? Who do I call ?
|
| This is the kind of support companies expect when they decide to go with
| a particular OS for their business systems. I can guarantee you that if
| there were no vendors willing to give this kind of support, most large
| corporations would write their own operating system.
I've just spent 30 years in a major corporation which buys thousands
of copies of UNIX variants each year. Please tell me which vendor will
give you a bug fix in 24 hours, so I can tell that company to switch
vendors. I t sure as hell isn't any of the major UNIX vendors, for PC or
workstation.
And critical or not, they don't write their own o/s, even though we
used to. Since some of the operations could be considered "life support"
rather than mission critical, I'm sure they'd like to find someone who
would fix arbitrary bugs in 24 hours.
And until you name the vendor and list the limitations on that
guarantee, I'll assume you're quoting from some theoretical plane, and
not the world of what's available today. *No* responsible vendor will
promise more than looking at a bug in the first 24 hours, nor should
they. Some bugs take longer than that to fix, period.
--
Bill Davidsen, davidsen%sixhub.uucp@uunet
TMR Associates, +1 518-370-5654
C programming, data gathering, porting to open systems, heterogeneous
environments, computer comtrolled housing, custom software